BigCommerce POS App for Retailers

In This Article

• Overview
• About the App
• Installation From Quivers
• Installation From BigCommerce App Store
• Configuration
• Refreshing Inventory
• Notes
• Frequently Asked Questions

Overview

The BigCommerce app is an Inventory-type integration that allows Retailers to automate syncing their inventory positions into Quivers directly from their BigCommerce store. Once installed and configured, Quivers will automatically pull and regularly update inventory positions from the Retailer's BigCommerce account, removing the need to manage inventory manually.

There are two ways to install the app:

• From Quivers – Add the app directly from the Retailer's Quivers business account.
• From the BigCommerce App Store – Install "Quivers Inventory Connect" from within BigCommerce.

Either path authenticates the Retailer's BigCommerce account and connects it to Quivers.

About the App

App details view — App Type: Inventory, with Pause App / Remove App actions, App Status, and App Version

• App Type: Inventory
• Description: This app integrates with BigCommerce, to seamlessly connect inventory to Quivers.
• Actions: Pause App and Remove App are available at any time from the app details view.
• App Status: Shows whether the app is running. If it reads "Your app is not currently running. It is either paused, or awaiting configuration," the Retailer still needs to authenticate their BigCommerce account and/or select a store location (see Configuration below).
• Report Issue: Lets the Retailer flag a problem with the app directly from this view.
• App Version: Displays the current installed version and whether it's the latest available.

The app details view has two tabs: Configuration and Setup Guide.

Installation From Quivers

1. Click Add App to add the BigCommerce app to your business in Quivers.
2. Once the app has been added, you'll be given the option to authenticate your BigCommerce account.
3. Follow the on-screen instructions to authenticate your account. This will open a window where you can enter your login credentials for your BigCommerce store — proceed to sign in through this window.
4. Click the Install App button. This will authorize the Quivers platform to pull your inventory positions into our platform.
5. After this, you should see the Connection Successful message on your app details view.
6. Select your BigCommerce store location from the dropdown available under the Configuration tab, then click Save. This tells Quivers it's ready to start pulling your inventory positions from BigCommerce.
7. If at any time you need to refresh all your inventory positions in Quivers, click the Refresh All Inventory button.

Installation From BigCommerce App Store

If a Retailer prefers to install directly from BigCommerce instead:

1. In the BigCommerce App Store, click Get App on "Quivers Inventory Connect."
2. Once clicked, you'll be given the option to authenticate your BigCommerce account.
3. Follow the on-screen instructions to authenticate your account. This will open a pop-up window where you can enter your login credentials for your BigCommerce store — proceed to sign in through this pop-up.
4. After signing in through the window, on the Choose Business page, select Select your business (required, since no BigCommerce Inventory app has been added to Quivers yet). This will add the BigCommerce app to your business on the Quivers platform to pull your inventory positions into our platform.
5. Click Install App.
6. After this, you should see the Connection Successful message on your app details view.
7. Select your BigCommerce store location from the dropdown available under the Configuration tab, then click Save. This tells Quivers it's ready to start pulling your inventory positions from BigCommerce.
8. If at any time you need to refresh all your inventory positions in Quivers, click the Refresh All Inventory button.

Configuration

Configuration tab — "Click here to authenticate your BigCommerce account" link

Until a Retailer's BigCommerce account is authenticated, the Configuration tab will simply show a Click here to authenticate your BigCommerce account link. Once authentication is complete, the store location dropdown becomes available here — this is where the Retailer selects their store location and saves it to start the inventory sync (see steps above).

Refreshing Inventory

Tip: If a Retailer previously tracked inventory in Quivers by other means, use the Refresh All Inventory button (available on the app details view) to resync or refresh all inventory positions at any time.

Notes

Note: Quivers only accepts inventory positions that have a UPC/EAN value. Inventory positions based on SKU or other identifiers are not synced. This is because the UPC/EAN uniquely maps to a brand's product and is the only way to guarantee the inventory position identified matches the UPC/EAN being purchased.

Note: Depending on the number of inventory positions in the Retailer's BigCommerce store account, the initial sync may take some time to pull across all inventory positions. Once all inventory positions are pulled across, they'll be updated regularly.

Note: If a Retailer previously tracked inventory in Quivers by other means, the Refresh All Inventory option can be used to resync/refresh all inventory positions at any time.

Frequently Asked Questions

What does the BigCommerce app do?

It's an Inventory-type app that automates syncing a Retailer's inventory positions from their BigCommerce store into Quivers, so inventory doesn't need to be managed or updated manually.

Do I need an active BigCommerce account to use this app?

Yes. In order to use this app, the Retailer must have an active BigCommerce account.

What's the difference between installing from Quivers and installing from the BigCommerce App Store?

Both paths authenticate your BigCommerce account and connect it to Quivers — installing from Quivers starts by clicking Add App inside your Quivers business account, while installing from BigCommerce starts by getting "Quivers Inventory Connect" from the BigCommerce App Store. Either way, you'll still need to select your store location and save it under the Configuration tab.

Why isn't my app running yet after I installed it?

If the App Status shows "not currently running," it usually means the BigCommerce account still needs to be authenticated, or a store location hasn't been selected and saved yet under the Configuration tab.

Why don't I see all of my products syncing into Quivers?

Quivers only syncs inventory positions that have a UPC/EAN value. Positions identified only by SKU or another identifier won't sync, since UPC/EAN is the only reliable way to match an inventory position to the product being purchased.

How long does the initial sync take?

It depends on how many inventory positions are in the BigCommerce store account — larger catalogs take longer to pull across initially. After the first full sync, inventory positions are updated on a regular basis automatically.

I was tracking inventory in Quivers another way before installing this app — what should I do?

Use the Refresh All Inventory button on the app details view to resync or refresh all inventory positions at any time.

Can I pause or remove the app after installing it?

Yes. Pause App and Remove App are both available as actions from the app details view at any time.

Where do I go if I run into a problem with the app?

Use the Report Issue button on the app details view, or reach out to Quivers support (see Need Help below).