Common Payment questions
When will I get paid?
Payments are made within 5 banking days of the end of the previous settlement period. Payments are made to you through our payment partner, Paylution.
At what point in order of processing am I paid?
Payment can only be set up for processing after the settlement period when an order is shipped. Items in pending shipment status are not eligible for payout.
When is the next settlement period?
The settlement periods are weekly. (Once a week).
What does the Paylution sign-up email look like?
You will receive two emails: a Paylution activation email from Paylution and an email from accounting@Quivers.com with your Membership ID number, which you will need to activate your Paylution account. You will receive these emails on the date of your first settlement at the very latest. (Please note that your Membership ID number is also your Quivers Merchant ID number in the Accounting Tab on the Settings page of your Quivers Admin Panel.)
Your Paylution activation email will go to the email you have in your Accounts Receivable Contact section on the Quivers Admin Panel. If you would like your activation email to go elsewhere, please change the email address in your AR.
(Accounts Receivable) Contact section.
How much will I be charged for claiming an order?
Please speak with your merchant. Partner about transaction fees on orders.
Why haven't I been paid for my order?
Common reasons why an order may not have been paid include:
- Items must be marked shipped in the Admin Panel to trigger eligibility for payment.
- The previous settlement period has not been paid yet; it may take five (5) banking days after the end of the weekly settlement period for you to be paid
- The order was shipped in the current settlement period, which has not yet
closed