Returns can occur in two different ways:
1. A consumer can request a return by accessing their My Account and requesting a return. When this occurs, the admin's of the business who have the "New Refund Request" notification selected in their user profiles. Consumers who request returns will not immediately receive instructions on how to return products as businesses need to first approve the request to return.
2. A consumer can contact the fulfilling business directly to create a return. When a return is created in the Quivers order details panel, a return does not need to be approved for the consumer to receive return instructions.
Let's take a look at how to process or create a return:
To initiate a return for a consumer, select the checkbox next to the item(s) which are being requested to be returned.
Now click on Actions, and you need to select the option "Return/Refund" from the drop-down.
A pop-up window will appear ‘Create Return’ wherein you need to select the Return Type from the drop-down options -
- Return
- Exchange
- Refund without Return
Now choose ‘Exchange’ and select the ‘Create RMA’ button to submit the exchange to be processed.
The status would change to ‘Replace Approved.’