Returns can occur in two different ways:
- A consumer can request a return by accessing their My Account and requesting an exchange. When this occurs, the business admins who have the "New Exchange Request" notification are selected in their user profiles. Consumers who request an exchange will not immediately receive instructions on exchanging products as businesses need first to approve the request to return.
- A consumer can contact the fulfilling business directly to create an exchange. When an exchange is created in the Quivers order details panel, an exchange does not need to be approved for the consumer to receive return instructions.
Let's take a closer peek at how to process or create an exchange.
To initiate an exchange, select the checkbox next to the item(s) which need to be exchanged.Now click on Actions, and you need to select the option "Return/Refund" from the drop-down.
A pop-up window will appear ‘Create Return’ wherein you need to select the Return Type from the drop-down options -
- Return
- Exchange
- Refund without Return
Now choose ‘Exchange’ and select the ‘Create RMA’ button to submit the exchange to be processed.
The status would change to ‘Replace Approved.’