About the Lightspeed X-Series App
Enabling this app will allow you to automate syncing of your inventory positions into Quivers from your Lightspeed X-Series System. Enabling Order Syncing will also allow orders assigned to you in Quivers to be synced to your Lightspeed account for processing. Any changes to orders in Lightspeed will also be synced back into Quivers.
Configuration
To use this app, you must have an active Lightspeed X-Series account. To activate the app, follow these steps:
Installing the App
1. Locate the Lightspeed X Series App in your Quivers App Marketplace.
2. Click "Add App" to add to your account.
3. Once the app has been added, you will be asked to authenticate your Lightspeed X-Series Account.
4. Follow the on-screen instructions to authenticate your account.
- Enter your store url e.g. newstore.vendhq.com
- Sign in to Lightspeed Retail (X-Series) with your username and password.
5. After you have signed in through the pop-up, click the Connect button on the next screen. This will authorize the Quivers platform to pull your inventory positions across.
6. After this, you should see the Connection Successful message on your app details view. This will indicate that Quivers is ready to start pulling your inventory positions from your Lightspeed X Series Account.
Enabling Order Syncing
Before enabling order syncing you will need to add the "Quivers Pay" Payment Type in your Lightspeed X-Series System:
1. Login to your Lightspeed X-Series account.
2. Go into "Settings" on the left navigation bar and click "Payment Type"
3. Click on "Add Payment Type"
4. Choose "Other Payment Method"
5. Click on "Begin Setup"
6. Enter the name "Quivers Pay"
7. Click on "Save Payment Type"
Once complete, you can configure your Lightspeed (Series-X) App in Quivers.
- Within the App, go to the “Configuration” tab.
- First, select the location of the store you wish to sync to Quivers
- On the next screen:
- Toggle on Enable Order Syncing.
- Choose your sync frequency from the dropdown menu. Orders can be synced at intervals between 5 minutes and 24 hours. We recommend having this sync be at least a minimum of 1 hour to prevent issues with syncing.
- The app will begin to sync all inventory from the initial setup time.
How it works
- Orders are placed on the Brand’s website as usual, and assigned to/claimed by a fulfiller via the usual process.
- A corresponding sale will be created in the Lightspeed system for order item(s) and synced to the fulfiller's Lightspeed account.
- The customer associated with the order is also created in the fulfiller’s Lightspeed panel.
- The fulfiller can then create their shipment in Lightspeed, including the shipping carrier and tracking number in the sales notes.
- Once the order has been shipped, the retailer can mark it as complete.
- The order statuses in Lightspeed should be updated as below:
- The shipment status for the order should show as completed.
- The fulfillment status in the Fulfillments tab should show as shipped.
FAQs
What product code do my products need to have? Quivers only accepts inventory positions that have a UPC value. Please make sure to select UPC as the SKU Code type for products on Lightspeed X- Series System.
I’ve just set up the App but my inventory isn’t all showing correctly? Depending on the number of inventory positions in your Lightspeed X- Series account, it may take some time for the initial sync to pull across all your inventory positions. Once all of your inventory positions are pulled across, they will be updated regularly as per your selected sync frequency.
Why isn’t my inventory automatically syncing? If you previously tracked inventory in Quivers by other means or the app was unauthenticated for a time, you may need to manually refresh your inventory to bring it up to date. The "Refresh All Inventory" option can be used to resync/refresh all your inventory positions anytime.