Once an item is marked shipped, the order will allocate to the business who fulfilled it and they will be paid for that order on the next settlement period. Shipping an order also sends a notification to the consumer of the items shipped which contains the tracking information.
Table of Contents
Create Shipment
To begin the shipment process, select the items you want to include by checking the boxes next to each one. You can create multiple shipments for a single order, and consumers will only receive notifications and tracking details for items that have been fully shipped through Quivers.
When creating a shipment, the process is similar to claiming items. Uncheck any items you don’t want to include, then click Create Shipment. A pop-up window will appear where you can enter the carrier and tracking information.
You can either:
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Save Changes and Ship — Immediately complete the shipment and notify the consumer, or
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Save Changes — Save your progress and return later to add tracking details before finalizing the shipment.
If a tracking number needs to be updated before items are marked as shipped, use the Edit Tracking button to modify the shipment details. Consumers will not receive a shipping notification until the Ship button is selected.
Once the items are ready to be completed, select Ship in the order details panel to trigger the consumer notification and finalize the order in the system. Items cannot be changed once they are marked as shipped.
If any items appear greyed out, they aren’t currently available to be marked as shipped. Their checkboxes will be disabled in the Ship tab until they become eligible.
Print Packslip
The Print Packslip button can be selected at any point in the shipment process and will generate a packing slip that can be included in the package sent to the consumer for order reference. The consumer will also receive a shipping notification via email with the same information.
You can add custom messages to your packing slips by navigating to the setting gear in the top right corner and choosing "Custom Messages".
Unclaim Order/Item
Unclaiming an item returns the item back to "Available" status. An item must be unclaimed to be canceled or to be offered to fulfillers again after being claimed. To unclaim the item(s), unselect the checkboxes next to the items which should not be unclaimed and select the "Unclaim" button.