Quivers App for Shopify

In This Article

• What Is the Quivers App for Shopify?
• How to Set Up the Quivers App for Shopify
• Fulfillment Locations & Retailer Inventory
• Troubleshooting
• Frequently Asked Questions

What Is the Quivers App for Shopify?

The Quivers app makes it simple to connect your Shopify store with Quivers, giving you full control over order and inventory management. Once connected, the app automatically syncs inventory updates and supports the management of orders, fulfillment, cancellations, returns, refunds, and more.

Previously, Quivers connected to Shopify through a plugin and webhooks. With the release of the new Quivers app, the process is now streamlined for a true “plug-and-play” experience.

How It Works

• The app connects your Shopify sales channels to your Quivers storefronts, so orders and inventory flow between the two automatically.
• Inventory changes in Quivers — including changes driven by retailer activity (see Fulfillment Locations & Retailer Inventory below) — sync to Shopify, and vice versa.
• Order lifecycle events — placement, fulfillment, cancellation, return, and refund — sync between Shopify and Quivers so both systems reflect the same order status.

Why It Matters

Brands running a distributed retail network (dealers, wholesale partners, or connected retailers) alongside a Shopify storefront use this integration to avoid manually reconciling inventory and orders across systems. It reduces manual ops work, keeps stock levels accurate across every retailer relationship, and helps prevent overselling or fulfillment delays.

How to Set Up the Quivers App for Shopify

Prerequisites

Before installing the Quivers app, ensure that you have:

• A Quivers Storefront for Shopify set up. See how to create a storefront → Marketplaces and Storefronts
• A Quivers Warehouse set up. See how to create a warehouse → Managing Warehouses in Quivers

Step 1: Grant Access to Your Shopify Store

1. Go to your Shopify store.
2. Install the Quivers app.
3. Grant the required permissions to allow Quivers to connect.
4. Confirm the connection to Quivers.

Step 2: Configure the App in Quivers

Once installed, the app must be configured inside Quivers:

1. Navigate to Apps > Shopify > Add App.
2. The Shopify app will now appear in your My Apps section with your Shopify store URL.
3. Under the Configuration tab, you may see an option to “Click here to authenticate your Shopify account.” If present, click this link to finalize authentication before proceeding.
4. After authentication, configure your settings:

• Storefronts: Map your Shopify sales channels to the appropriate Quivers storefronts.
• Warehouses: Connect Quivers warehouses to your Shopify inventory locations.
• Flows: Enable or disable specific actions (such as order sync, inventory sync, returns, and refunds) to control how data flows between Shopify and Quivers.

Step 3: Configure Tax

When a retailer fulfills an order in a state where they have tax nexus but your brand does not, Shopify’s standard tax extensions will only calculate taxes based on your nexus — not the retailer’s. To ensure taxes are collected correctly regardless of which retailer fulfills an order, you’ll need to configure Shopify to collect sales tax across all US states.

Setup Instructions:

1. In your Shopify Admin, go to Settings in the side menu.
2. Select Taxes and duties.
3. Under Manage sales tax collection, click United States.
4. Click Collect sales tax.
5. In the pop-up, select the state you wish to collect taxes in and enter a Sales Tax ID (or leave blank if not yet registered).
6. Click Collect sales tax to confirm.
7. Repeat steps 4–6 for every US state.

Once configuration is complete, the Quivers app will seamlessly manage the integration, ensuring your orders, inventory, and fulfillment stay in sync between Shopify and Quivers.

Fulfillment Locations & Retailer Inventory

If your brand works with connected retailers or dealers through Quivers, it’s important to understand how their inventory and fulfillment activity is represented on the Shopify side, since this affects your Shopify location count and your sales tax calculations.

Corporate vs. Independent Retailers

• Corporate retailers — retail locations that are legally part of your own business — continue to sync to Shopify as their own individual fulfillment locations, the same as before.
• Independent retailers — third-party dealers or retailers connected to your brand in Quivers — are no longer synced to Shopify as separate, individual fulfillment locations.

The “Quivers Retailers” Aggregated Location

Instead of creating a separate Shopify fulfillment location for every independent retailer, the app creates a single, shared fulfillment location called Quivers Retailers:

• Inventory for all of your independent retailers is aggregated together under this one Quivers Retailers location, rather than being split across many individual retailer locations.
• This location uses your brand’s own primary address in Shopify — not any individual retailer’s address.
• When an order is routed from Quivers to an independent retailer for fulfillment, the corresponding line item in Shopify is assigned to the Quivers Retailers location.
• This change does not affect how fulfillments or returns are routed — the correct origin address for shipping and returns continues to reflect the actual retailer address behind the scenes, exactly as it did before.

Why This Changed

• Shopify location limits: Shopify caps how many fulfillment locations an account can have if it isn’t on a Shopify Plus plan. Brands with many connected retailers could hit that limit under the old, one-location-per-retailer model.
• Sales tax accuracy: Because each independent retailer previously synced with its own address, Shopify could miscalculate sales tax in origin-based tax states. Aggregating independent retailers under a single location that shares the brand’s address resolves this.

Troubleshooting

If your Shopify integration isn’t working as expected, work through the checks below in order.

1. Inventory Isn’t Syncing Between Shopify and Quivers

• Confirm Inventory Sync is enabled under Apps > Shopify > Flows.
• Confirm the correct warehouse(s) are connected under Apps > Shopify > Warehouses.
• Confirm the affected storefront is correctly mapped under Apps > Shopify > Storefronts.

2. Orders Aren’t Syncing Between Shopify and Quivers

• Confirm Order Sync is enabled under Apps > Shopify > Flows.
• Confirm the Shopify sales channel is mapped to the correct Quivers storefront.

3. Returns or Refunds Aren’t Reflecting Correctly

• Confirm Returns and Refunds sync are both enabled under Apps > Shopify > Flows.

4. Sales Tax Looks Incorrect

• If you use retailers for fulfillment, confirm you've completed Step 3: Configure Tax — sales tax collection must be enabled for every US state under Settings > Taxes and duties > Manage sales tax collection > United States, not just the states where your brand has nexus.
• Confirm a Sales Tax ID was entered (or intentionally left blank if not yet registered) for each state you collected tax in.
• If you work with independent retailers, confirm their inventory and orders are syncing through the aggregated Quivers Retailers location rather than individual retailer addresses (see Fulfillment Locations & Retailer Inventory).

5. I’ve Hit My Shopify Fulfillment Location Limit

• This typically affects Shopify accounts not on the Plus plan. Confirm your independent retailers are syncing under the shared Quivers Retailers location rather than as individual locations — contact support@quivers.com if you still see individual retailer locations being created.

Frequently Asked Questions

Does every retailer I work with get its own fulfillment location in Shopify?

No. Corporate retailers (locations that are part of your own business) continue to sync as their own individual locations. Independent, third-party retailers are aggregated together under a single shared “Quivers Retailers” location instead.

Will this affect where returns or fulfillments are routed?

No. The aggregated Quivers Retailers location only affects how inventory and orders appear in Shopify. Fulfillment and return routing still uses the correct underlying retailer information behind the scenes.

Do I need to be on Shopify Plus to use this app?

Shopify Plus is not required, but Shopify does limit how many fulfillment locations a non-Plus account can have. The Quivers Retailers aggregated-location model is designed to help brands with many connected retailers stay within that limit.

Why did my sales tax calculations change?

If you work with independent retailers, their inventory and orders now sync through a single location that shares your brand’s address, rather than through each retailer’s individual address. This is intended to correct sales tax miscalculations that could occur in origin-based tax states under the previous model.

Do I need to configure tax collection for every state, even ones my brand has no presence in?

Yes, if you plan to use retailers for fulfillment. Shopify's standard tax extensions only calculate tax based on your brand's own nexus, not a fulfilling retailer's. Collecting sales tax across all US states in Shopify ensures tax is calculated correctly no matter which retailer fulfills an order. If your brand will never use retailers for fulfillment, you can skip this setup.