Quivers Ship-to-Store App

The Quivers Ship-to-Store (STS) app extends Buy Online, Pick Up In-Store (BOPIS) by allowing customers to select a retail partner as their pickup location — even when that retailer is currently out of stock. Instead of fulfilling from local retailer inventory, the item is shipped from a brand warehouse or distributor directly to the retailer's store, where the customer then picks it up.

STS functions as a drop-ship flow: retailers can offer products without carrying upfront inventory, lowering the barrier to entry for new retail partners while giving brands valuable visibility into demand. The model is particularly effective for distributor-led fulfillment, where a brand works through a distributor to get product to a retailer's location.

• Extend BOPIS to out-of-stock retailers — customers can still select them as pickup locations.
• Lower the barrier to entry for new retail partners — no upfront inventory required.
• Control inventory sourcing precisely — designate which warehouse or distributor fulfills STS orders.
• Drive foot traffic to retail partners — customers pick up in-store, fostering retailer relationships.
• Gain demand insights — STS orders reveal retailer-level demand for products not yet stocked locally.

How Ship-to-Store Works

From the customer's perspective:

1. A customer views a BOPIS-eligible product and opens the store locator.
2. Retailers with STS enabled appear as selectable pickup options — even if they're out of stock.
3. The retailer tile shows "Available in X Days" to indicate the item will be shipped to the store before pickup is available.
4. The customer selects that retailer, completes checkout, and waits for a pickup notification.

From the retailer's perspective:

1. The order is received in Quivers with a Ship-to-Store Pending hold status.
2. The retailer coordinates the wholesale purchase with the brand or distributor outside of the Quivers platform.
3. When the product arrives at the store, the retailer updates the order status in Quivers.
4. The customer is notified that their order is ready for pickup.

Prerequisites

Before setting up Ship-to-Store, ensure the following are in place:

Step 1 — Configure Your Warehouses

Warehouse setup is the foundation of Ship-to-Store. The system checks STS warehouse inventory when a retailer is out of stock — so how you configure your warehouses directly controls which orders are eligible for STS fulfillment.

Step 2 — Install & Configure the Ship-to-Store App

Order Flow & Retailer Responsibilities

When a customer places a Ship-to-Store order:

1. The order is routed to the selected retailer in Quivers with a Ship-to-Store Pending hold status.
2. The retailer is notified and coordinates the wholesale purchase with the brand or distributor outside of Quivers.
3. Once the product arrives at the retailer's store, the retailer updates the order status in Quivers to notify the customer that their item is ready for pickup.
4. The customer receives a pickup notification and visits the store to complete their purchase.

The wholesale transaction — including invoicing, payment, and shipping logistics — happens between the retailer and the brand or distributor directly. Quivers tracks the customer order status and drives the customer-facing experience.

Planning for Multiple Distributors

Since specific distributors typically serve specific retailer groups, you may need multiple STS app instances to map inventory sources to the correct retailers.

• One STS app per storefront — Each storefront can connect to only one Ship-to-Store app. If you have multiple global distributors or unique inventory needs per storefront, plan your storefront and app structure accordingly.
• Multiple apps for multiple distributor relationships — If different distributors serve different groups of retailers, configure a separate Ship-to-Store app for each distributor and assign each to the appropriate storefront. This ensures inventory is sourced from the correct distributor for each retailer group.
• Targeted inventory sourcing — Because distributors often have existing relationships with specific retailers, structuring your STS apps around those relationships enables more targeted and effective fulfillment.

Contact support@quivers.com if you need help planning your STS app structure for a multi-distributor setup.

Important Notes

• BOPIS must be active — STS is a feature of BOPIS. The BOPIS app must be installed and configured in Shopify before STS will function.
• Login required for setup — Configuring the STS app requires you to be logged in to your Quivers business account, as the install process involves store selection.
• Fixed delivery timeframes only — The app supports a single fixed delivery time value (e.g., "5 days"). Delivery time ranges are not currently supported.
• One STS app per storefront — Plan your storefront architecture carefully if you work with multiple distributors.
• Wholesale transactions are external — Quivers tracks the order status, but the financial settlement between the retailer and distributor or brand occurs outside the platform.
• STS checks STS warehouse inventory only — When a retailer is out of stock, the system checks only the warehouses configured in the Ship-to-Store app for that storefront. Ensure your STS warehouse(s) have current, accurate stock levels.