Buy Online, Pickup In-Store gives customers the option to collect their order from their closest store, rather than waiting for shipping.
How to process a BOPIS Order:
- During the checkout process, a customer will be offered In-Store Pickup as a fulfillment option. They will be able to select from the list of their closest retailers that have stock of their item(s).
NOTE: To be eligible for BOPIS orders, your inventory must be uploaded and have been updated in the minimum inventory age threshold set by your Brand(s). See Auto-Claim & Auto-Assignment for more information on how the Auto-Assignment process works.
- The chosen fulfiller will be notified that an order has been assigned to them. This order will be tagged as “In-Store Pickup”.
- Prepare the order for the customer, then click on “Ready for Pickup” in the Order Details screen.
TIP: If you do not have stock of an item email and/or call the customer right away to alert them of the issue and follow up with updates.
- The customer will be sent an email notification that their order is ready for pickup. The email includes your store’s location, phone number and store hours, and a QR Code.
- When the customer arrives at your store the customer will need to verify their identity either by showing their ID or using the QR code which a store associate can scan directly from their device or using the Quivers Mobile App.
- Once the customer has successfully picked up their order, click the “Confirm Pickup” button on the order details screen.
- The order is now complete and will be added to your next settlement payment.