Notifications
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      3. Notifications

      Consumer Notifications Sent by Quivers

      You can determine which notifications customers receive during the order cycle. Within your Quivers Panel, navigate to Marketplace > Storefront > *Select your Storefront* > Notifications. Here you can include a logo image of what you'd like displayed on customer notifications. Toggle notifications on/off individually, by section, or utilize the "Enable All Notifications" toggle.

      Below is a list of all notifications triggered by the Quivers system for consumers. You can sign up for these notifications by adding an email in the "Customer Email BCC" field in your Business Settings Detail Tab.

      Enable All Notifications: Enabling this toggle will enable all the notifications listed below

      Order Life Cycle Notification

      • Order Notifications

        • Order Confirmation: If enabled, a notification will be sent to the customer when they place an order which contains the details of that order.

        • Order Rejected: If enabled, a notification will be sent to the customer when a potentially fraudulent order is placed.

      • Return Notifications

        • Return Pending: If enabled, the customer will be notified after creating a return that their request is pending until the fulfiller has approved the return, and that they should not ship the product back until the request has been approved.

        • Return Approved: If enabled, a notification will be sent to the customer when an order is confirmed for return. The notification provides instructions on how to return the item(s) to the fulfilling business.

        • Return Rejected: If enabled, a notification will be sent when a business denies a customer requested return.

        • Return Refunded: If enabled, a notification will be sent to the customer once a return order is processed by the business.

      • Item(s) Notifications

        • Item(s) On Hold: If enabled, the customer will be notified when an item is placed on hold. The notification will contain the hold release date.

        • Item(s) Cancelled: If enabled, a notification will be sent if an item is cancelled. The customer will receive an email confirming the cancellation, and a total for the order.

        • Item(s) Shipped: If enabled, the customer will receive a notification when item(s) have been marked shipped by the fulfilling business. The notification will contain tracking notification if available.

      • Delivery Notifications

        • Delivery Date Updated: If enabled, a notification will be sent when an order has been updated with a new delivery date.

      • Hold Notifications

        • Hold Date Updated: If enabled, the customer will be notified when a release date of an item that is placed into a hold status has been updated.

      • Exchange Notifications

        • Exchange Pending: If enabled, the customer will be notified after creating an exchange that their request is pending until the fulfiller has approved the exchange, and that they should not ship the product back until the request has been approved.

        • Exchange Approved: If enabled, a notification will be sent to the customer once an exchange order is accepted by the business. 

        • Exchange Refunded: If enabled, a notification will be sent once an exchange order is processed by the business.

        • Exchange Rejected: If enabled, a notification will be sent when a business denies a customer requested exchange.

      • Sales Tax Notifications

        • Sales Tax Changed: If enabled, a notification will be sent when an order is fulfilled with less tax than was authorized. 

      Fulfillment Notification - Click HERE for more information on fulfillment methods

      • In-Store Notifications

        • In-Store Pickup Order Confirmation: If enabled, a notification will be sent when a successful in-store pickup order has been placed. The notification details match the details of the seller that sold the product.

        • In-Store Pickup Item(s) Unclaimed: If enabled, the customer will be notified when an in-store pickup or curbside pickup order is unclaimed from a fulfiller. It will notify them that the order could not be fulfilled via in-store pickup and that it will instead be shipped to them.

        • In-Store Pickup Ready: If enabled, a notification will be sent to the customer confirming that their item(s) are ready to be picked up from the store. The notification includes information such as their contact, store address, and store hours.

        • In-Store Pickup Confirmed: If enabled, a notification will be sent confirming that the item(s) have been successfully retrieved. The information of the notification matches the details of the seller that sold the item(s).

      • Curbside Pickup Notifications

        • Curbside Pickup Ready: If enabled, a notification will be sent to the customer that their item(s) are ready to be picked up. The notification will include pickup instructions such as the pickup point, contact, and store hours. The notification information matches the seller that sold the product(s).

      • Whiteglove Delivery Notifications

        • Whiteglove Delivery Order Confirmation: If enabled, a notification will be sent when a whiteglove order has been confirmed.

        • Whiteglove Delivery Complete: If enabled, a notification will be sent when a whiteglove order has been completed.

      Consumer Engagement Notification

      • Customer Feedback Notifications

        • Feedback Survey: If enabled, a notification will go out to customers asking them to leave feedback on their overall shopping experience.

        • Enable Product Review Reminders: If enabled, a notification will go out to customers reminding them to leave a review of the products after X days have passed. The product must have reviews enabled for this notification to be sent. Learn more about enabling product reviews HERE.

          • If enabled, you will see a field for "Review Reminder Timeframe in Days" to add the timeframe you'd like to associate the above notification with.

      Cart Abandonment Notification (HoverCart Only)

      • Cart Abandonment Reminders

        • Enable First Cart Abandonment Reminder: If enabled, a notification will go out to customers after X hours, reminding them that they have items in their cart.

          • If enabled, you will see a field for "Cart Reminder Timeframe in Hours" to add the timeframe you'd like to associate the above notification with.

        • Enable Second Cart Abandonment Reminder: If enabled, a second notification will go out to customers after X hours, reminding them again that they have items in their cart. Can only be enabled if the first cart abandonment is enabled.

          • If enabled, you will see a field for "Cart Reminder Timeframe in Hours" to add the timeframe you'd like to associate the above notification with.