Retailer Onboarding Hub

In This Article

• Welcome to Quivers
• Your Onboarding Journey
• Articles in This Hub
  • Related Articles
• Frequently Asked Questions
• Need Help?

Welcome to Quivers

Whether you're fulfilling for one brand or a dozen, this hub is your starting point. It's organized as a journey — each article builds on the one before it, so you go from "just signed up" to "shipping and getting paid" in the shortest path possible.

This hub is intentionally general: it applies no matter which brand(s) invited you to Quivers. Some brands may share brand-specific onboarding materials (webinars, dealer guides, contact names) separately — those supplement this hub, they don't replace it.

Prefer video? Watch Quivers for Retailers for a short visual walkthrough of the platform before diving into the articles below.

Your Onboarding Journey

1. Understand the platform. Read Quivers Overview to learn how orders flow from a brand's website to your store.

2. Create your account. Follow Signing Up to register and create your business profile.

3. Get oriented. Take a lap around The Quivers Retailer Panel so you know where everything lives.

4. Complete your setup. Work through the Setup Checklist — business details, sales tax, team members, and more.

5. Connect your inventory. Follow Inventory in Quivers — Getting Started so you can start receiving orders automatically.

6. Connect with your brand(s). Confirm your Seller connection is approved (covered in the Setup Checklist) — this is required before any orders can reach you.

7. Get ready to get paid. Set up Paylution so your first shipment turns into your first payout.

Articles in This Hub

1. Quivers Overview — What Quivers is, key terms, and how an order moves from a shopper's cart to your shipping label.

2. Signing Up — Creating your Retailer account and business profile.

3. The Quivers Retailer Panel — A tour of the panel you'll use every day.

4. Setup Checklist — The full list of setup steps, in the order we recommend doing them.

5. Inventory in Quivers — Getting Started — The fastest path to syncing your stock, with a pointer to the full reference article for advanced options.

6. Paylution & Getting Paid — How and when you get paid for the orders you fulfill.

7. Additional Retail Locations — Setting up and switching between more than one store location. (Only relevant if you operate multiple locations.)

Related Articles

Once you've worked through the six articles above, these cover the next things most Retailers ask about:

• Connecting with Sellers — the full how-to for finding, requesting, and inviting Sellers.

• Auto-Claim & Auto-Assignment — how automatic order claiming works, step by step.

• Adding New Users — inviting your team and choosing the right role for each person.

• Managing Notifications — configuring your personal email, SMS, and app alerts.

Frequently Asked Questions

Do I need to complete every step before I can receive orders?

No single step is technically mandatory, but two are practically required: your inventory has to be synced, and you have to be connected with the Seller(s) whose orders you want to fulfill. Without both, you won't see orders in your queue even if everything else is complete.

I fulfill for multiple brands — do I need a separate Quivers account for each one?

No. One Quivers Retailer account can connect with multiple Sellers. Once connected, orders from each brand appear in the same Orders queue, distinguished by the Storefront column.

Where do I go if I get stuck on a specific step?

Each article below links out to more detailed how-to articles for that topic. If you're still stuck, reach out to Support — see Need Help below.

I have more than one store — do I go through this whole hub again for each one?

Yes, in effect: Quivers treats each physical location as its own business with its own Retailer Panel, inventory, and Seller connections. See Additional Retail Locations for how to set up and switch between them.